Support
PreludeIDS technical support is committed to guaranteeing that the security systems of our customers operate to the very highest standard. While our partners are competently supplying you with the first and second levels of support, PreludeIDS handles the back-office functions that provide the third level of support, i.e. codebased support.
Thanks to this PreludeIDS support, you'll benefit from being able to coordinate with a single contact close by, who possesses knowledge of your infrastructure and needs and who can be counted on personally to guarantee an efficient response adapted to all your requests regarding Prelude, through tapping the resources of an exclusive partnership with the creator of your security management solution.
Our expert partners remain on hand with rapid and reliable solutions all year long. From general to highly specialised assistance, from infrequent to unlimited incidents, our customers rest in the knowledge that their security systems are fully complete and in harmony with their needs.
PreludeIDS offers support that is:
Rapid - Response times from 2 days to 2 hours
Expert - Fully certified Prelude engineers
Adapted - Multiple adapted packages to choose from
For further information, please contact the closest PreludeIDS partner, who will be more than happy to provide you with the most appropriate proposal for your infrastructure, your line of work and your needs. Also feel free to contact PreludeIDS directly via our contact page for more details on the technical support resources available.